Effective Date: March 2026

    At Emily Trading Inc, we want you to be fully satisfied with your purchase. We are committed to providing a fair, transparent, and customer-friendly return process in accordance with applicable Canadian consumer protection standards.

    1. Return Eligibility & Return Window

    You have 30 days from the date of delivery to request a return.

    To be eligible for a return, the item must meet the following conditions:

    Condition:

    • Unused and in the same condition as received
    • No visible signs of wear or damage caused by the customer

    Packaging:

    • Must be in the original packaging
    • All tags, labels, and included accessories must be intact

    Proof of Purchase:

    • A valid order number or digital receipt is required

    2. Non-Returnable Items

    The following items are not eligible for return:

    • Used or damaged items not caused by shipping
    • Customized or personalized products (if applicable)
    • Clearance or “Final Sale” items
    • Products marked as non-returnable at checkout

    We reserve the right to refuse returns that do not meet eligibility requirements.

    3. How to Start a Return

    To initiate a return, please follow these steps:

    Email:
    Contact support@emilytradinginc.com

    Include:

    • Your Order Number
    • Reason for return
    • Photos (if the item is damaged or incorrect)

    After review, we will provide return authorization instructions.

    Important:
    Returns sent without prior authorization may not be accepted.

    4. Fees & Refunds

    Restocking Fee:
    We do not charge any restocking or administrative fees.

    Return Shipping Costs:

    • Change of Mind: Customer is responsible for return shipping costs.
    • Damaged or Incorrect Item: Junaid Trading Inc will cover return shipping costs or provide a prepaid shipping label.

    Refund Processing:

    Once your returned item is received and inspected, we will notify you of approval or rejection.

    Approved refunds will be issued to the original payment method within 5–10 business days.

    Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

    5. Damaged or Incorrect Items

    If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

    Include:

    • Order number
    • Clear photos of the product
    • Photos of the shipping packaging

    We will prioritize a replacement or full refund at no additional cost to you.

    6. Contact & Store Information

    If you have questions about a return or would like to handle a return in person, please visit us:

    • Company Name: Emily Trading Inc
    • Incorporation Number: 1663571-7
    • Phone number: +1 639-524-2796
    • Email: support@emilytradinginc.com
    • Physical address: 4526 Penhallow Rd, Mississauga, ON L5V 1E7, Canada

    Store Hours (Central Time):

    Fri – Sat: 10:00 AM – 9:00 PM

    Mon & Sun: 10:00 AM – 7:00 PM

    Tue – Thu: 10:00 AM – 8:00 PM